Texas811 Update Member Information

Update Member Information

Please fill out the following Member Information Sheets completely to ensure that our records are current, thus giving the Contact Center the means of providing you the service you expect.

Requests are responded from the email address of specialteams@help.texas811.org. To avoid notifications going to spam, please ensure that you or your I.T. Team have whitelisted this email address. If a response is not received from specialteams@help.texas811.org within 24 hours, please send an email to GCAdmin@texas811.org.

What do you need to update?*

Utility Type/s Contact Person responsible for Damage Prevention needs, new features and services and questions regarding membership Designated representative for Correspondence Referral Contact Name (Required by law) Designated representative for Billing Designated representative for GIS/Mapping Verification Holidays and other days off Destination of Tickets (Member receiving sites) Emergency/Digup Backup Notifications Only

Select all that apply

Texas811 will apply these changes as soon as possible unless specifically notated in the Additional Information field.*

By checking this box, I have read over and made any necessary comments.

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Please click HERE to proceed.

In the future, if someone needs to be added to this list, please have them contact Member Service Managers at MemberServices@Texas811.org

*Indicates the field is required.

Company Name*

Company Address*

Address Line 1

Address Line 2

City

State

ZIP Code

Submitted By*

First Name

Last Name

Job Title*

Phone Number*

Email*

Other*

Please provide utility type.

The following information is necessary to serve you as a Texas811 member. If any of the contact or delivery options should change, please contact Texas811.

1. Primary Contact Person

(Person responsible for Damage Prevention needs, new features and services and questions regarding membership)

Primary Contact Name*

First Name

Last Name

Primary Contact Job Title*

Primary Contact Address*

Address Line 1

Address Line 2

City

State

ZIP Code

Primary Contact Phone Number*

Primary Contact Email*

2. Your designated representative for Correspondence

(Person responsible for questions/concerns with ticket delivery issues)

Correspondent's Name*

First Name

Last Name

Correspondent's Job Title*

Correspondent's Mailing Address*

Address Line 1

Address Line 2

City

State

ZIP Code

Correspondent's Phone Number*

Correspondent's Email Address*

3. Referral Contact Name (Required by law)

(Contact given to excavators when they have questions regarding your facilities or markings.)

Referral Contact's Name*

First Name

Last Name

Referral Contact's Phone Number*

Referral Contact's Email Address*

4. Your designated representative for Billing

(Person responsible for receiving invoices and statements)

Billing Contact's Name*

First Name

Last Name

Billing Contact's Mailing Address*

Address Line 1

Address Line 2

City

State

ZIP Code

Billing Contact's Phone Number*

Billing Contact's Email Address*

5. Your designated representative for GIS/Mapping Verification

GIS/Mapping Representative's Name*

First Name

Last Name

GIS/Mapping Representative's Phone Number*

GIS/Mapping Representative's Email Address*

6. Holidays and other days off:

(To ensure all holidays are accounted for, we request that you please send an updated holiday list annually.)

Other days off: Please list any other days off that you normally observe:

Please provide the member code associated with the update*

A member code is an arbitrary set of characters used to identify specific assets. The code could be combined with letters and numbers and is typically 3-4 characters long. (A4B)

Ticket receiving location

*Please note: there is a maximum limit of receiving sites per code. If you are unsure what your current set-up is, please reach out to a member of our GeoCall Administrators at GCAdmin@Texas811.org.

If you would like more than two people to receive a copy of the ticket, please create a distribution email with your IT Department and provide it in the appropriate field. If you have additional questions about this, please feel free to reach out to Member Services at MemberServices@Texas811.org.

Type of Update*

Is this a replacement, addition, or removal?*

Replacement Addition Removal

What receiving site are you removing?*

What receiving site are you replacing?*

What is the new receiving site email?*

FTP Address*

FTP Username*

FTP Password*

Web Service URL*

Web Service User Name

Web Service Password

How would you like to receive your Emergency backup notification?*

**This service is optional. If you If you wish to opt-out of this please select "Opt-Out" in the above box.**

Phone Number*

Carrier*

Please provide the name of your carrier.*

Would you like to receive a daily audit for tickets sent for the previous day? (this report delivers every night around midnight whether or not you had tickets for the previous day)*

Yes No

Would you like to make another update?*

Yes No

Type of Update (2)*

Is this a replacement, addition, or removal? (2)*

Replacement Addition Removal

What receiving site are you removing? (2)*

What receiving site are you replacing? (2)*

What is the new receiving site email? (2)*

FTP Address (2)*

FTP Username (2)*

FTP Password (2)*

Web Service URL (2)*

Web Service User Name (2)

Web Service Password (2)

How would you like to receive your Emergency backup notification? (2)*

**This service is optional. If you If you wish to opt-out of this please select "Opt-Out" in the above box.**

Phone Number (2)*

Carrier (2)*

Please provide the name of your carrier. (2)*

Would you like to receive a daily audit for tickets sent for the previous day? (this report delivers every night around midnight whether or not you had tickets for the previous day) (2)*

Yes No

Backup emergency message notification: (This is for Emergencies and DigUps only and is in addition to your normal ticket transmission.)

You can have up to 2 telephone numbers. Please provide the carrier as well (Ex: Verizon, AT&T...). If you are unsure of your current setup, please contact GCAdmin@Texas811.org.

Is this a replacement, addition, or removal?*

Replacement Addition Removal

What phone number are you replacing?*

What phone number are you removing?*

New Phone Number(1)*

This is the telephone number to receive text messages

Carrier(1)*

Please provide the name of your carrier.*

Would you like to make another update to your backup notifications?*

Yes No

Is this a replacement, addition, or removal? (2)*

Replacement Addition Removal

What phone number are you replacing? (2)*

What phone number are you removing? (2)*

New Phone Number (2)*

This is the telephone number to receive text messages

Carrier(2)*

Please provide the name of your carrier. (2)*

Additional Information:

Add any additional information here.